Terms & Important Information

Between Versions Family provides digital audio resources designed to support areas such as relaxation, emotional regulation, confidence, sleep, wellbeing, personal growth and everyday life.

The Family Membership may include:

The specific content available may change and develop over time.

Between Versions Family memberships are intended to be purchased and managed by an adult aged 18 years or over.

Where children use content within the membership, the parent, legal guardian or responsible adult who manages the membership is responsible for deciding whether the content is appropriate for the individual child and for supervising its use where appropriate.

Children are not required to create their own Between Versions membership account.

Your membership gives you access to the content included in the membership level you purchased for as long as your membership remains active.

Membership access is for personal and household use only.

Your account and membership access must not be:

Audio files, written materials, designs and other resources remain the intellectual property of Between Versions unless otherwise stated.

Memberships are available on a monthly or annual basis, depending on the option selected when joining.

Your membership is a recurring subscription.

By purchasing a membership, you authorise the applicable membership fee to be charged using your selected payment method at the frequency shown at checkout until you cancel your membership.

Your first payment and the amount and frequency of future payments will be shown before you complete your purchase.

If a payment cannot be processed, we may attempt to process the payment again and may suspend membership access while payment remains outstanding.

If you join under a Founding Membership offer, the founding rate will continue for as long as that eligible membership remains continuously active, subject to the terms of the offer presented when you join.

If a Founding Membership is cancelled and you later choose to rejoin, the previous founding rate is not guaranteed. The membership price available at the time you rejoin will apply.

We may change our standard membership prices from time to time.

Any change affecting an existing recurring membership will be communicated in advance where required and will not be applied retrospectively to amounts already paid.

Where a specific price guarantee forms part of a Founding Membership offer, that guarantee will apply according to the terms of that offer.

You may cancel your membership at any time.

Cancellation stops future recurring membership payments.

Unless otherwise stated or required by law, you will continue to have access to your membership until the end of the period you have already paid for.

For example, if you cancel a monthly membership part-way through the month, your access will generally continue until the end of that paid monthly period.

If you cancel an annual membership, your access will generally continue until the end of your paid annual membership period.

Cancellation instructions will be available through the membership area or you may contact Between Versions for assistance.

We encourage you to review the membership information carefully before purchasing.

We do not generally provide refunds simply because you change your mind or decide that you no longer wish to use the membership.

However, nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law.

Where you are entitled to a refund, cancellation or other remedy under Australian Consumer Law, those rights will apply.

Australian consumer guarantees apply automatically to eligible services and cannot be excluded by contractual terms.

From time to time, Between Versions may provide free audios, guides or other resources.

Free resources are provided for personal use and remain subject to the relevant sections of these Terms, including the provisions relating to intellectual property, wellbeing information and appropriate use.

Access to a free resource does not create a therapeutic or practitioner-client relationship.

Between Versions audio content is designed as a general wellbeing and personal development resource.

The membership and its audio content are not intended to diagnose, treat, cure or prevent any medical or mental health condition and are not a substitute for individual medical, psychological, psychiatric or other professional healthcare.

Results and experiences vary between individuals, and we cannot guarantee a particular result from listening to any audio or participating in the membership.

If you or your child has a medical, psychological or other health concern, seek advice from an appropriately qualified health professional.

Children’s audios are designed to provide gentle, age-appropriate wellbeing support through relaxation, imagination, positive suggestion and mental rehearsal.

A parent, legal guardian or responsible adult should use their own judgement when choosing content for a child.

The adult responsible for the child should consider the child’s:

The audios are not intended to replace assessment, diagnosis, treatment or support from an appropriately qualified healthcare professional where this is required.

If you have concerns about whether an audio is suitable for a particular child, seek appropriate professional advice before use.

Hypnotherapy, relaxation and guided audio content should only be used in a safe environment where it is appropriate to relax and reduce attention to your surroundings.

Do not listen while:

Children should listen in an appropriate, safe environment.

Purchasing a membership, accessing an audio or using a free resource does not by itself create a hypnotherapy practitioner-client, healthcare provider-patient, counselling or other professional therapeutic relationship with Between Versions.

Any individual clinical hypnotherapy services provided separately by Between Versions Hypnotherapy are subject to the specific information, consent and terms applicable to those services.

Where a request is outside the appropriate scope of Between Versions, we may decline to create the requested audio. If this occurs after payment has been made, the amount paid for that customised audio will be refunded, unless another arrangement is agreed with you.

Requests are reviewed to determine whether they are suitable for the service.

Where a request is outside the appropriate scope of Between Versions, we may decline to create the requested audio and will deal with any payment in accordance with the terms presented for that service and applicable Australian law.

Between Versions Family is designed as a growing membership.

We may add, update, replace, reorganise or retire individual audios, resources, categories or features as the membership develops.

We may also make reasonable changes to the way the membership is delivered.

We will make reasonable efforts to ensure that changes do not substantially alter the overall nature or value of the membership. Any rights you have under applicable law continue to apply.

All Between Versions content, including audio recordings, scripts, written material, graphics, branding, downloads, program structures and other resources, is owned by or licensed to Between Versions and is protected by intellectual property laws.

Your membership gives you a limited right to use the content for your own personal or household use.

You may not, without our written permission:

We aim to keep our website, membership area and digital content available and functioning reliably.

From time to time, access may be temporarily interrupted because of maintenance, technical issues, internet outages or circumstances outside our reasonable control.

Where an issue is within our control, we will take reasonable steps to restore access.

We use third-party systems to support functions such as membership delivery, payment processing, email communications and website operation.

Your use of some features may also be subject to the applicable third party’s terms and privacy practices.

Our handling of personal information is explained further in our Privacy Policy.

When you purchase a membership or product, we may send you communications that are reasonably necessary to administer your purchase, subscription or account.

If you have separately agreed to receive marketing communications, you may unsubscribe from those communications at any time.

Unsubscribing from marketing messages does not prevent us from sending necessary membership, account, payment or service-related communications.

To the maximum extent permitted by law, Between Versions is not responsible for loss arising from use of our content in a way that is inconsistent with these Terms, our safety information or the purpose for which the content was provided.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Australian consumer rights for services include guarantees relating to due care and skill and, in relevant circumstances, remedies for failures in those services.

We may suspend or terminate access to the membership where there is a serious or repeated breach of these Terms, including unauthorised sharing, reproduction or commercial use of membership content.

Where reasonably appropriate, we will contact you before taking this action and give you an opportunity to address the issue.

This section does not affect any rights you have under Australian Consumer Law.

We may update these Terms & Important Information from time to time to reflect changes to our services, membership, legal requirements or business operations.

The current version will be published on our website with the date of the latest update.

Where a change materially affects an existing paid membership, we will provide appropriate notice where required.

These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws of Australia.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

If you have questions about these Terms, your membership, cancellation or another Between Versions service, please contact us.

Between Versions

Email: vanessa@betweenversions.com.au
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