Privacy Policy
Your privacy matters to us.
Last updated: September 2026
At Between Versions, including Between Versions Family and Between Versions Hypnotherapy, your privacy matters to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, access a free resource, purchase a product or membership, contact us, or use our services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
What We Collect
The information we collect depends on how you interact with us and may include:
your name, email address, phone number and other contact details
account and membership information
purchase, subscription and transaction information
information you provide through forms, enquiries, surveys, feedback or audio-topic requests
information you choose to provide when requesting personalised or customised services
wellbeing-related information you voluntarily share with us
technical information such as your IP address, browser, device and website activity
your communication and marketing preferences.
We only collect information that is reasonably necessary for our business and services.
Children and Family Information
Between Versions Family is designed for parents, carers and families.
Memberships, purchases and communications are intended to be managed by a parent, legal guardian or responsible adult. We do not require children to create their own membership accounts or provide personal information directly to us.
If a parent or carer provides information about a child—for example when making an enquiry, requesting an audio topic or arranging a customised service—we ask that they only provide information that is reasonably necessary.
How We Collect Information
We may collect information when you:
join a membership or make a purchase
register for or download a free resource
complete a form
contact us by email, website form or other communication channel
request a customised audio or suggest a future topic
participate in feedback or surveys
browse or interact with our website.
Some technical information may also be collected automatically through cookies, analytics and similar technologies.
How We Use Your Information
We may use your information to:
provide the product, membership, resource or service you requested
create and manage your account or membership
process and manage payments and subscriptions
send membership, purchase or service-related communications
respond to enquiries and provide support
deliver free resources you have requested
consider suggestions and requests for future content
improve our website, content, products and services
maintain appropriate business and financial records
comply with legal and regulatory requirements
send marketing communications where you have consented or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in our emails.
Payments
Payments may be processed through third-party payment providers.
We do not normally receive or store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.
Cookies and Website Data
Our website may use cookies and similar technologies to help the website function, understand how visitors use our pages and improve your experience.
This may include information such as your device type, browser, IP address, pages visited and interactions with the website.
You can control cookies through your browser settings. Some website functions may work differently if certain cookies are disabled.
Service Providers and Overseas Processing
We use trusted third-party service providers to help us operate our business and deliver our services. These may include providers for website and membership hosting, payment processing, email communications, cloud storage, analytics and other business systems.
We may disclose personal information to these providers where reasonably necessary for them to perform their services.
Some of these providers may process or store personal information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security safeguards.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored using secure third-party systems and cloud-based services used to operate Between Versions.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, our legitimate business requirements, or applicable legal and record-keeping obligations.
Accessing or Correcting Your Information
You may contact us if you would like to:
access personal information we hold about you
correct or update your information
change your communication preferences
ask a question about how your information is handled.
We may need to confirm your identity before providing access to or changing personal information.
Privacy Questions or Complaints
If you have a question or concern about your privacy or believe your personal information has not been handled appropriately, please contact us.
We will review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal obligations.
The latest version will always be available on our website, with the date of the most recent update shown at the top of the page.
Contact Us
Between Versions
Email: vanessa@betweenversions.com.au
Contact us